Kaisi Time Terms & Conditions — Please read before using the platform

1General Information & Overview

Kaisi Time is an online gaming platform serving users in Bangladesh, offering a wide range of gaming services including Live Casino, fish games, slots, and table games. These Terms and Conditions ("Terms") constitute a legally binding agreement between Kaisi Time ("we", "us") and the user of the site ("you", "member").

By using this website and any associated mobile applications, you confirm that you have read, understood, and agreed to these Terms. If you do not agree with any of the terms, please discontinue your use of Kaisi Time.

These Terms were last updated on 1 January 2026. Kaisi Time reserves the right to amend these Terms at any time, and registered members will be notified in advance of any significant changes.

2Account Registration & Eligibility

The following conditions must be met to open an account on Kaisi Time:

• You must be at least 18 years of age or older must be.
• You must not reside in a country where online gaming is completely prohibited.
• Each person only One Account You may create one account
• All information provided at the time of registration must be true and accurate.
• Keeping your password secure is your responsibility — never share it with anyone.

Kaisi Time may request identity documents or additional verification at any time for KYC (Know Your Customer) purposes. Withdrawals may be restricted until verification is complete.

3Deposit & Withdrawal Policy

The following rules apply to all financial transactions on Kaisi Time:

• Deposits and withdrawals must be made A mobile banking account registered in your own name must be from.
• Payments made through a third party may be cancelled.
• Identity verification is mandatory before the first withdrawal.
• Deposited funds may be withdrawn after being wagered at least once.

4Bonus & Promotional Offers

Kaisi Time offers a variety of bonuses and promotional offers. Please review the following terms before claiming any offer:

• Welcome Bonus: 100% bonus on your first deposit, up to BDT 5,000. Wagering requirement: 30x.
• Weekly Cashback: A fixed percentage cashback on net weekly losses. Terms are published separately.
• Wagering with bonus funds must be completed on eligible games only, excluding restricted titles.
• The same bonus cannot be claimed more than once.
• Kaisi Time reserves the right to modify or withdraw any bonus offer at any time.
• Bonus funds cannot be withdrawn directly — they become withdrawable only after wagering requirements have been completed.

5Gaming Rules

All games on Kaisi Time are powered by world-class software providers, and outcomes are determined by a fair and impartial RNG (Random Number Generator).

• Any dispute regarding a game outcome must be reported to support within 24 hours.
• If a game is cancelled due to a technical error, the wager amount will be refunded.
• If your internet connection drops, the game outcome will be determined by the server's recorded data.
• Each game has its own betting limits, displayed alongside the game.
• Kaisi Time reserves the right to modify any game or game category at any time.

6Prohibited Activities

The following activities are strictly prohibited on kaisi time:

• A single individual creating multiple accounts.
• Exploiting the bonus system in a fraudulent manner.
• Money laundering or any illegal financial activity.
• Attempting to hack or manipulate the gaming system.
• Using automated software or bots to play games.
• Stealing or using another member's account credentials.
• Providing false information on the platform.

If such activity is detected, the relevant account will be immediately suspended and legal action may be taken where applicable.

7Privacy & Data Protection

Kaisi Time treats your personal information with the utmost importance. We collect, store, and use your data solely for the purpose of providing our services.

• Your name, mobile number, and payment details are stored in encrypted form.
• Your information is never sold to third parties for marketing purposes.
• Information may be disclosed to authorities where required by legal obligation.
• For more details, visit our Privacy Policy read.

8Responsible Gaming

Kaisi Time firmly believes that gaming should be a source of entertainment — not a means of income. We are committed to promoting and ensuring responsible gaming.

• You can set your own daily, weekly, or monthly deposit limits.
• You may use the self-exclusion option to take a break from the platform for a set period of time.
• If you feel your gaming is getting out of control, please contact our support team immediately.
• For more details, please visit our Responsible Gaming view page.

9Account Suspension or Closure

Kaisi time reserves the right to temporarily or permanently suspend an account under the following circumstances:

• Violation of any clause within these Terms.
• Fraudulent or suspicious activity.
• Providing a false identity or information.
• Involvement in money laundering or any unlawful activity.
• Extended account inactivity (as per the inactive account policy).

You may request to close your account at any time. Please ensure you withdraw your balance before the account is closed.

10Liability Limits

Kaisi Time shall not be held liable for the following:

• Game interruptions caused by internet disconnection.
• Game losses caused by issues with your device or connection.
• Technical errors caused by third-party providers.
• Any loss resulting from unauthorized access to your account credentials.
• Service suspension due to force majeure events (natural disasters, cyberattacks, etc.).

In the event of any dispute, kaisi time's decision will be considered final in the first instance; however, members may proceed through the appeals process.

11Dispute Resolution Process

In the event of a dispute between Kaisi Time and a member, the following steps will be followed:

• Step One: Members may submit complaints via live chat or email. An initial response will be provided within 48 hours.
• Step Two: Complaints will be investigated and resolved within 7 business days.
• Step Three: If a member is unsatisfied with the decision, they may appeal to a higher authority.

Kaisi time is committed to maintaining fairness and transparency in resolving all disputes. Our goal is to treat every member equitably.

12Contact & Support

If you have any questions about our Terms & Conditions or need assistance, please contact us:

• Email: [email protected]
• Live Chat: Via the website or app, 24/7
• Language: Support available in both Bangla and English

Our customer support team is available 24 hours a day, 7 days a week.